Frequently

asked questions

Mentel connects men with licensed mental health professionals through affiliated PLLCs.
These professionals help with a wide range of concerns, including but not limited to:

  • Depression (Major Depressive Disorder, Persistent Depressive Disorder).
  • Anxiety Disorders (GAD, Panic Disorder, Social Anxiety).
  • ADHD.
  • PTSD.
  • OCD.
  • Bipolar I & II.
  • Insomnia & Sleep Issues.
  • Stress & Adjustment Challenges.
  • Workplace & Financial Stress.
  • Relationship & Marital Issues.
  • Performance Anxiety (work, relationships, sports).

Mentel makes it easier for men to access personalized, evidence-based care that actually fits how men think and live.

Mentel is built to make mental health care more accessible, convenient, and stigma-free — Especially for men who usually avoid traditional therapy.

Instead of standard psychiatryalone, Mentel connects you with licensed professionals through affiliated PLLCs, offering:

  • Telehealth on your terms — No commutes, no waiting rooms. Sessions happenonline, privately.

  • A clear men’s focus — Stress, relationships, fatherhood, anger, performance pressure — real stuff men deal with.

  • Insurance-friendly — Many major plans accepted through affiliated providers.

  • Combined support — Therapy and medication options when needed, plus
    practical tools.

  • Private & judgment-free — Many guys avoid in-person care; this makes it easier toactually talk.

Mentel connects you with professionals who understand what works for men — and backs it up with real tools that actually stick.

Through Mentel, you’ll be connected with licensed mental health professionals who specialize in working with adult men.

The network includes:

• Psychiatric Mental Health Nurse Practitioners (PMHNP-BCs)

• Psychiatrists (MDs, DOs)

• Licensed Clinical Social Workers (LCSWs)

• Licensed Mental Health Counselors (LMHCs)

• Clinical Psychologists (PsyD, PhD)

All professionals are fully licensed in the states where they practice, with specialized experience in psychiatry, therapy, and medication management for men’s mental health.

They’re trained in telehealth and use evidence-based approaches that actually fit real life.

You get real clinicians who know how to help men — no guesswork, no generic treatment.

Through Mentel’s network, you can access both medication management and therapy — or a combination of both if that’s what works best.

• Medication support — For anxiety, depression, ADHD, and other conditions where medication can help, licensed professionals can prescribe and manage treatment.

• Therapy options — Many approaches are available, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Exposure Therapy, and talk therapy.

• Integrated care — If a combined plan makes sense, your provider can help you decide how to use both together.

You get real choices — no cookie-cutter plan. Just what works best for you.

You get real choices — no cookie-cutter plan. Just what works best for you.

The licensed professionals you connect with through Mentel use proven, practical therapies that actually make sense for men — no fluff, no guesswork. These can include:

• Cognitive Behavioral Therapy (CBT) — for anxiety, stress, work performance, and everyday mental hurdles.

• Exposure & Trauma-Informed Approaches — for PTSD, phobias, and old wounds that still get in the way.

• Mindfulness & Acceptance-Based Therapies — for handling stress, staying present, and getting out of your own head.

• Solution-Focused & Motivational Coaching — for setting goals, making changes, and building a plan that sticks.

• Medication Support — for many conditions like depression, ADHD, anxiety — if that’s what works best.

Different guys need different tools — your provider can help figure out what fits your situation best.

No generic “one-size-fits-all.” Just approaches that actually help men move forward.

No — while Mentel specializes in men’s mental health, anyone can connect with licensed professionals through our network.
Many women work with our affiliated providers for their own mental health needs — or to better understand and support the men in their lives.

Our focus is helping men, but anyone who wants to understand how men think, feel, and show up — or work on their own well-being — is welcome.

Yes. While anyone can use Mentel to connect with licensed professionals, our whole approach is built around the mental health challenges men deal with most — like:

  • Workplace stress & burnout.

  • Relationship issues and conflict.

  • Fatherhood worries and pressure.

  • Performance anxiety (work, sports, intimacy).

  • Social anxiety and isolation.

  • Low self-esteem and emotional shutdown.

If it keeps men up at night, we’ve thought about it — and built practical ways to tackle it.

Yes — the licensed professionals you connect with through Mentel can evaluate, prescribe, and manage psychiatric medications when it makes sense for you. The focus is safe, practical care that balances symptom relief with minimal side effects.

Common options include:

• Antidepressants — For depression, anxiety, PTSD.

• Anti-anxiety medications — For worry, panic, performance stress.

• ADHD meds — For focus and impulse control.

• Mood stabilizers & antipsychotics — For mood swings, severe anxiety, or treatment-resistant conditions.

• Sleep support & sexual health meds — When sleep or sexual side effects need attention.

• Substance use meds — For alcohol, nicotine, or opioid dependence (when appropriate) What to expect:

• First: A licensed provider evaluates your history and goals.

• Next: If medication is recommended, you’ll get clear guidance on how to use it.

• Then: Regular check-ins help fine-tune your plan and handle any side effects.

Through Mentel, you get access to safe, smart medication support — with no guessworkand no generic plan.

Mentel makes it easier to get the same level of professional mental health care you’d expect in person — without the extra hassle.

• Convenience: Talk with a licensed provider from home. No commutes, no waiting rooms.

• Full support: You can get evaluations, diagnosis, medication management, and follow-ups through licensed professionals in our network.

• Secure & confidential: Sessions use HIPAA-compliant telehealth platforms — your privacy stays protected.

Same quality care — just more flexible, practical, and on your terms.

Mentel does not provide emergency or crisis intervention services. If you are in immediate distress, please get urgent help right away:

Emergency Assistance

• Call 911 if you are in immediate danger or need urgent medical care.
• Go to your nearest emergency room if you need immediate psychiatric help.

Crisis Helplines

• 988 Suicide & Crisis Lifeline: Call or text 988 — 24/7 confidential support.

• Crisis Text Line: Text HOME to 741741 to connect with a trained crisis counselor.

• National Domestic Violence Hotline: Call 800-799-7233 or text START to 88788 if you are experiencing abuse.

If you ever feel unsafe or in crisis, please reach out to emergency resources immediately.

You are not alone.

The licensed professionals you connect with through Mentel follow strict guidelines for safe, effective medication use.

• Controlled substances — Medications like ADHD stimulants or benzodiazepines are prescribed only when clinically necessary and always in line with state and federal laws.

• Ongoing check-ins — If you’re on medication, regular follow-ups help make sure it’s working safely and stays on track.

• Safety first — Providers review your plan routinely to monitor progress and prevent misuse.

You get practical medication support that puts safety and results first — no shortcuts.

Yes — the licensed professionals you connect with through Mentel can provide a full psychiatric evaluation, make a diagnosis if appropriate, and help build a treatment plan based on your symptoms and medical history.

It’s real, evidence-based care — not just guesswork.

The licensed professionals you connect with through Mentel check in regularly to make
sure your plan is actually working.

• Ongoing assessments: Providers review symptoms and goals to keep things on
track.

• Practical tools: Symptom check-ins and self-guided tools can help you stay clear
on what’s working.

• Adjustments when needed: If something’s not working, your provider can tweak
the plan so it fits you better.

No guesswork — just real progress checks so you’re not stuck spinning your wheels.

The licensed professionals you connect with through Mentel check in regularly to make sure your plan is actually working.

• Ongoing assessments: Providers review symptoms and goals to keep things on track.

• Practical tools: Symptom check-ins and self-guided tools can help you stay clear on what’s working.

•  Adjustments when needed: If something’s not working, your provider can tweak the plan so it fits you better.

No guesswork — just real progress checks so you’re not stuck spinning your wheels.

Pick a provider who fits what you’re looking for, book your first session online, and you’ll get an email with all the details — no long phone calls or awkward waitlists.

Fast, simple, and on your terms.

Life happens. You can cancel or reschedule through your provider’s booking link — it’s in your confirmation email.

Most providers ask for at least 24–48 hours’ notice.

No surprise fees if you play by the rules.

Yes. Your sessions and details stay private between you and your provider. Mentel uses secure, HIPAA-compliant systems to keep your info locked down.

Your business stays yours.

Many licensed professionals in our network accept major insurance plans. You can see which plans they take when you choose a provider — but it’s always smart to double-check with your insurance company for details about your coverage.

We do our part, but it’s always best to confirm your benefits too.

It happens. If you don’t click with someone, you can switch. The point is to find someone who actually gets you.

No wasted time — just get the fit right.

You can reach MENtel for support by:

  • Phone:  914-575-442
  • Email:  info@mentel.health

Our team is available to assist with scheduling, billing, insurance questions, and any other inquiries you may have.

Yes, you can message your provider between appointments for non-urgent questions or concerns. However, response times may vary based on provider availability. If you have an urgent issue, we recommend scheduling an appointment. For emergencies, please call 911 or go to the nearest emergency room.

If you have concerns about your treatment plan, discuss them directly with your provider. Your treatment is a collaborative process, and adjustments can be made to better fit your needs. If you feel your concerns are not being addressed, you may also request a provider change to find a better fit.

You can contact your provider through our secure messaging system or during your scheduled appointment. If your question is urgent, please reach out to our office for assistance. For emergencies or severe side effects, contact your pharmacy, seek medical attention, or call 911.

You can contact your provider through our secure messaging system or during your scheduled appointment. If your question is urgent, please reach out to our office for assistance. For emergencies or severe side effects, contact your pharmacy, seek medical attention, or call 911.

To reset your MENtel account password, go to the login page and click “Forgot Password?” Follow the instructions to receive a reset link via email. If you need further assistance, contact our support team at info@mentel.health.

You can update your personal information by logging into your MENtel account and accessing your profile settings. If you need assistance or need to update details like your name, contact information, or insurance, you can also contact our support team at info@mentel.health or call 914-575-442.

If you experience technical difficulties during your session, try the following steps:

 

  • Check Your Internet Connection – Ensure you have a stable internet connection.

  • Restart Your Device – Sometimes, a quick reboot can fix the issue.

  • Switch to a Different Device or Browser – If possible, try using another device or web browser.

  • Reconnect to the Session – If disconnected, try rejoining the session using the original link.

  • Contact Support – If issues persist, email us at info@mentel.health or call 914-575-442 for assistance.

MENtel follows strict privacy and security standards to protect your personal and health information. We comply with HIPAA regulations, ensuring that all data is securely stored and encrypted. Our platform uses secure video conferencing and messaging to keep your information confidential. We do not share your information without your consent, except as required by law. If you have any concerns about privacy, please contact us at info@mentel.health.

MENtel takes data security seriously and follows strict HIPAA-compliant protocols to prevent breaches. In the unlikely event of a data breach:

 

  • Immediate Action – We will take immediate steps to contain and investigate the breach.

  • Notification – If your data is affected, you will be notified as required by law.

  • Corrective Measures – We will implement security enhancements to prevent future incidents.

  • Support – We will provide guidance on protecting your information if necessary.

Yes, MENtel is fully HIPAA compliant. We follow strict security and privacy protocols to protect your personal and health information. All data is encrypted, and our platform meets industry standards for confidentiality in telehealth services.

MENtel follows strict HIPAA-compliant security protocols, including:

 

  • Data Encryption for all sensitive information.

  • Secure Video & Messaging with encrypted communication.

  • Multi-Factor Authentication (MFA) for account protection.

  • Regular Security Audits to identify risks.

  • Firewall & Intrusion Detection for threat monitoring.

 

Mentel provides the same level of professional psychiatric care as in-person providers, but with additional benefits:

 

  • Convenience: No commute, virtual visits from anywhere.

  • Specialization in men’s mental health: Focused on issues men commonly face.

  • Flexibility: Evening and weekend appointments available.

  • Confidentiality: Discreet online sessions to reduce stigma.

  1. Is Mentel’s care private and confidential?

     

Yes. Mentel complies with HIPAA regulations, ensuring that your personal and medical information is encrypted and kept strictly confidential. We do not share or sell personal health information.

  • You can request a copy of your medical records by contacting our office at info@mentel.health or calling 914-575-442. We may require a signed authorization form to process your request. Please allow time for processing, as record requests are handled securely and in compliance with HIPAA regulations.

  • To request account deletion and data removal, contact us at info@mentel.health or call 914-575-442. Some medical records may be retained as required by HIPAA and legal regulations. We will confirm once your request has been processed.

If you have a complaint or concern about your care, you can:

  • Contact Us Directly at info@mentel.health or 914-575-442.

  • Speak With a Supervisor to address provider-related concerns.

  • File a Formal Complaint if necessary, and we will investigate promptly.

The cost of Mentel appointments varies based on your insurance coverage and the type of session you choose. We accept most major insurance plans, which may significantly reduce your out-of-pocket expenses. For those paying out-of-pocket, we offer competitive rates. Please contact us for specific pricing details based on your plan and needs.

Yes, Mentel accepts most major insurance plans. We can verify your benefits before your first appointment and provide information on any out-of-pocket costs.

Mentel accepts most major insurance plans, including Cigna, Blue Cross Blue Shield, United Healthcare, Oscar, Oxford, and Athena. If you’re unsure whether your plan is covered, contact us, and we’ll verify your benefits before your first appointment. We also offer self-pay options for those without insurance coverage.

You are not required to use insurance for Mentel services. If you prefer, you can pay out of pocket. We offer competitive self-pay rates for those without insurance or who choose not to use their coverage. Contact us for pricing details.

Coverage varies by insurance plan, but most plans cover evaluations, individual therapy, and medication management. Some plans may also cover additional services, such as follow-up appointments and certain specialized treatments. We recommend checking with your insurance provider or contacting us for a benefits verification to understand what is covered under your plan.

If your insurance plan has a deductible, you may need to pay out-of-pocket until you meet that amount. If you have a copay, you will be responsible for a set fee at each session. We will verify your benefits before your first appointment so you know any costs upfront. If you have questions about your financial responsibility, we’re happy to assist.

Mentel does not currently accept Medicare or Medicaid.

Mentel bills your insurance directly, so you don’t have to worry about submitting claims yourself. If any additional information is needed, we’ll notify you and assist with the process. If you have out-of-network benefits, we can provide a superbill for reimbursement upon request.

You can get a personal cost estimate by contacting us with your insurance information. We will verify your benefits, including copays, deductibles, and coverage details, and provide you with an estimated out-of-pocket cost before your first appointment.

If your insurance denies a claim, we will notify you and work with you to understand the reason for the denial. In some cases, we can help resubmit the claim or provide additional documentation. If the claim remains denied, you may be responsible for the session cost. We also offer self-pay options if needed. If you have concerns about coverage, we recommend verifying your benefits before your appointment.

Yes, Mentel accepts Health Savings Account (HSA) and Flexible Spending Account (FSA) cards for payment. These accounts can be used to cover eligible mental health services, including therapy and medication management. If you’re unsure whether a service is covered, we recommend checking with your HSA/FSA provider.

You can update your insurance information by contacting our office directly. We recommend providing any changes as soon as possible to avoid disruptions in coverage or billing issues. You may also need to upload a copy of your new insurance card for verification.

You can cancel your Mentel services at any time by contacting our office directly. If you have recurring appointments, please provide notice to avoid any cancellation fees. If you’re using insurance, we recommend confirming any final billing details before cancellation.

Mentel does not offer refunds for completed sessions. If you were charged in error or have concerns about a billing issue, please contact us, and we will review your case. Prepaid or unused services may be eligible for a refund on a case-by-case basis, depending on the circumstances.

You can request an invoice or receipt by contacting our office. If you need a detailed statement for insurance reimbursement or tax purposes, we can provide a superbill upon request.

Yes, Mentel can provide documentation for work accommodations or medical leave if clinically appropriate. Your provider will assess your needs and determine what documentation is necessary. Please discuss this with your provider during your session. Note that some forms may require additional processing time or fees.

You can book an appointment with Mentel through multiple platforms for your convenience:

  • Website: Use our online booking portal to schedule directly.

  • Phone: Call our office to book an appointment with our team.

  • Email: Send us a message, and we’ll assist with scheduling.

Third-Party Platforms:We are also available on:

  • Zocdoc.
  • Alma.
  • Psychology Today.
  • Kiwi Health.
  • Google My Business.
  • SonderMind.
  • Grow.
  • Path.
  • Mental Health Match.

    Once booked, you’ll receive a confirmation with session details

No, you do not need a referral to use Mentel’s services. You can book an appointment directly through our website, phone, or one of our partner platforms. Our team is ready to help you get started with care whenever you need it.

To connect to your provider for your appointment:

  • Initial Check-In: You will first speak with the provider’s assistant, who will guide you through any necessary steps before your session.

  • Direct Consultation: After the check-in, you will be connected directly with your provider for your appointment.

You will receive a secure link or call instructions before your session. If you have any technical issues, our team is available to assist you.

Yes, Mentel allows you to choose your provider. We have a network of qualified professionals available to accommodate your appointment based on your availability and specific needs.

Yes, if you feel that your current provider is not the right fit, you can request a change. We want to ensure you receive the best care possible and will work with you to find a provider who meets your needs and preferences.

During your first Mentel appointment, your provider will conduct an initial assessment to understand your concerns, medical and mental health history, and goals for treatment. This session is a chance for you to discuss any challenges you’re facing, ask questions, and collaborate on a treatment plan tailored to your needs. The conversation is confidential, judgment-free, and focused on helping you move forward.

The frequency of your sessions depends on your individual needs and treatment plan. Some clients prefer weekly sessions, while others may meet biweekly or monthly. Your provider will work with you to determine the best schedule for your mental health goals. You can always adjust the frequency as needed.

Yes, Mentel offers same-day and urgent appointments based on provider availability. If you need immediate support, we will do our best to accommodate your request and connect you with a provider as soon as possible. If you are experiencing a crisis or emergency, please call 911 or visit the nearest emergency room.

After the first visit, which must be on camera, you are not required to have a video visit. Mentel offers flexible session options, including video, phone, and chat-based appointments, depending on your preference and comfort level. Your provider will work with you to determine the best format for your sessions.

Yes, you can reschedule your appointment if needed. We understand that unexpected situations arise, and we strive to be as flexible as possible. Please notify us at least 24 hours in advance to avoid any cancellation fees and to help us accommodate other clients.

If you miss your appointment without prior notice, you may be subject to a cancellation or no-show fee. We understand that emergencies happen, so if you need to reschedule, please let us know as soon as possible. Our policy typically requires at least 24 hours’ notice to avoid fees.

Mentel requires at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may result in a fee. We understand that emergencies happen, so if you need to cancel, please contact us as soon as possible to avoid charges.

If your provider is running late, they will notify you as soon as possible. If they are unavailable for your scheduled session, we will offer to reschedule your appointment at your earliest convenience or match you with another available provider if you prefer. Your time is valuable, and we strive to ensure a smooth and reliable experience.

Yes, Mentel offers flexible scheduling, including evening and weekend appointments, to accommodate your availability. Our goal is to provide convenient access to mental health care that fits your lifestyle. Availability may vary by provider.

Yes, you can schedule multiple sessions in advance to ensure consistent care and secure your preferred time slots. Many clients find this helpful in maintaining a regular therapy schedule. Your provider can assist you in setting up a recurring appointment plan that works for you.

Mentel strives to provide timely access to mental health care. While availability may vary depending on provider demand, we do our best to accommodate new patients as soon as possible. If there is a wait, we will inform you and offer the next available appointment or add you to a priority list for openings.

What if I need emergency care or am in a crisis?

 Emergency Assistance

  • Call 911 if you are in immediate danger or require urgent medical help.

  • Go to the nearest emergency room if you need immediate psychiatric care.

Crisis Helplines

  • 988 Suicide & Crisis Lifeline – Call or text 988 for 24/7 confidential support.

  • Crisis Text Line – Text HOME to 741741 to connect with a trained crisis counselor.

  • National Domestic Violence Hotline – Call 800-799-7233 or text START to 88788 if you are experiencing abuse.

Mentel is not an emergency clinic