How do I contact Mentel for support?
You can reach MENtel for support by:
- Phone: 914-575-442
- Email: info@mentel.health
Our team is available to assist with scheduling, billing, insurance questions, and any other inquiries you may have.
Can I message my provider between appointments?
Yes, you can message your provider between appointments for non-urgent questions or concerns. However, response times may vary based on provider availability. If you have an urgent issue, we recommend scheduling an appointment. For emergencies, please call 911 or go to the nearest emergency room.
What should I do if I have a problem with my treatment plan?
If you have concerns about your treatment plan, discuss them directly with your provider. Your treatment is a collaborative process, and adjustments can be made to better fit your needs. If you feel your concerns are not being addressed, you may also request a provider change to find a better fit.
How do I ask my provider a question about my prescription?
You can contact your provider through our secure messaging system or during your scheduled appointment. If your question is urgent, please reach out to our office for assistance. For emergencies or severe side effects, contact your pharmacy, seek medical attention, or call 911.
Who do I contact for billing or insurance questions?
You can contact your provider through our secure messaging system or during your scheduled appointment. If your question is urgent, please reach out to our office for assistance. For emergencies or severe side effects, contact your pharmacy, seek medical attention, or call 911.
How do I reset my Mentel account password?
To reset your MENtel account password, go to the login page and click “Forgot Password?” Follow the instructions to receive a reset link via email. If you need further assistance, contact our support team at info@mentel.health.
How do I update my personal information?
You can update your personal information by logging into your MENtel account and accessing your profile settings. If you need assistance or need to update details like your name, contact information, or insurance, you can also contact our support team at info@mentel.health or call 914-575-442.
What do I do if I experience technical difficulties during my session?
If you experience technical difficulties during your session, try the following steps:
Check Your Internet Connection – Ensure you have a stable internet connection.
Restart Your Device – Sometimes, a quick reboot can fix the issue.
Switch to a Different Device or Browser – If possible, try using another device or web browser.
Reconnect to the Session – If disconnected, try rejoining the session using the original link.
Contact Support – If issues persist, email us at info@mentel.health or call 914-575-442 for assistance.
How does Mentel protect my personal and health information?
MENtel follows strict privacy and security standards to protect your personal and health information. We comply with HIPAA regulations, ensuring that all data is securely stored and encrypted. Our platform uses secure video conferencing and messaging to keep your information confidential. We do not share your information without your consent, except as required by law. If you have any concerns about privacy, please contact us at info@mentel.health.
What happens if there is a data breach?
MENtel takes data security seriously and follows strict HIPAA-compliant protocols to prevent breaches. In the unlikely event of a data breach:
Immediate Action – We will take immediate steps to contain and investigate the breach.
Notification – If your data is affected, you will be notified as required by law.
Corrective Measures – We will implement security enhancements to prevent future incidents.
Support – We will provide guidance on protecting your information if necessary.
Is Mentel HIPAA compliant?
Yes, MENtel is fully HIPAA compliant. We follow strict security and privacy protocols to protect your personal and health information. All data is encrypted, and our platform meets industry standards for confidentiality in telehealth services.
What cybersecurity measures does Mentel have in place?
MENtel follows strict HIPAA-compliant security protocols, including:
Data Encryption for all sensitive information.
Secure Video & Messaging with encrypted communication.
Multi-Factor Authentication (MFA) for account protection.
Regular Security Audits to identify risks.
Firewall & Intrusion Detection for threat monitoring.
Does Mentel sell or share my personal information?
Mentel provides the same level of professional psychiatric care as in-person providers, but with additional benefits:
Convenience: No commute, virtual visits from anywhere.
Specialization in men’s mental health: Focused on issues men commonly face.
Flexibility: Evening and weekend appointments available.
Confidentiality: Discreet online sessions to reduce stigma.
- Is Mentel’s care private and confidential?
Yes. Mentel complies with HIPAA regulations, ensuring that your personal and medical information is encrypted and kept strictly confidential. We do not share or sell personal health information.
How do I request a copy of my medical records?
You can request a copy of your medical records by contacting our office at info@mentel.health or calling 914-575-442. We may require a signed authorization form to process your request. Please allow time for processing, as record requests are handled securely and in compliance with HIPAA regulations.
How can I delete my account and remove my data from Mentel?
To request account deletion and data removal, contact us at info@mentel.health or call 914-575-442. Some medical records may be retained as required by HIPAA and legal regulations. We will confirm once your request has been processed.
How do I submit a complaint or concern about my care?
If you have a complaint or concern about your care, you can:
Contact Us Directly at info@mentel.health or 914-575-442.
Speak With a Supervisor to address provider-related concerns.
File a Formal Complaint if necessary, and we will investigate promptly.