How do I book an appointment with Mentel?
You can book an appointment with Mentel through multiple platforms for your convenience:
Website: Use our online booking portal to schedule directly.
Phone: Call our office to book an appointment with our team.
Email: Send us a message, and we’ll assist with scheduling.
Third-Party Platforms:We are also available on:
- Zocdoc.
- Alma.
- Psychology Today.
- Kiwi Health.
- Google My Business.
- SonderMind.
- Grow.
- Path.
- Mental Health Match.
Once booked, you’ll receive a confirmation with session details.
Do I need a referral to use Mentel’s services?
No, you do not need a referral to use Mentel’s services. You can book an appointment directly through our website, phone, or one of our partner platforms. Our team is ready to help you get started with care whenever you need it.
How do I connect to my provider for my appointment?
To connect to your provider for your appointment:
Initial Check-In: You will first speak with the provider’s assistant, who will guide you through any necessary steps before your session.
Direct Consultation: After the check-in, you will be connected directly with your provider for your appointment.
You will receive a secure link or call instructions before your session. If you have any technical issues, our team is available to assist you.
Can I choose my provider?
Yes, Mentel allows you to choose your provider. We have a network of qualified professionals available to accommodate your appointment based on your availability and specific needs.
Can I change my provider if I feel they’re not the right fit?
Yes, if you feel that your current provider is not the right fit, you can request a change. We want to ensure you receive the best care possible and will work with you to find a provider who meets your needs and preferences.
What should I expect during my first Mentel appointment?
During your first Mentel appointment, your provider will conduct an initial assessment to understand your concerns, medical and mental health history, and goals for treatment. This session is a chance for you to discuss any challenges you’re facing, ask questions, and collaborate on a treatment plan tailored to your needs. The conversation is confidential, judgment-free, and focused on helping you move forward.
How often will I have sessions with my provider?
The frequency of your sessions depends on your individual needs and treatment plan. Some clients prefer weekly sessions, while others may meet biweekly or monthly. Your provider will work with you to determine the best schedule for your mental health goals. You can always adjust the frequency as needed.
Does Mentel offer same-day or urgent appointments?
Yes, Mentel offers same-day and urgent appointments based on provider availability. If you need immediate support, we will do our best to accommodate your request and connect you with a provider as soon as possible. If you are experiencing a crisis or emergency, please call 911 or visit the nearest emergency room.
Am I required to have a video visit, or do you offer phone or chat-based sessions?
After the first visit, which must be on camera, you are not required to have a video visit. Mentel offers flexible session options, including video, phone, and chat-based appointments, depending on your preference and comfort level. Your provider will work with you to determine the best format for your sessions.
Can I reschedule my appointment if something comes up?
Yes, you can reschedule your appointment if needed. We understand that unexpected situations arise, and we strive to be as flexible as possible. Please notify us at least 24 hours in advance to avoid any cancellation fees and to help us accommodate other clients.
What happens if I miss my appointment?
If you miss your appointment without prior notice, you may be subject to a cancellation or no-show fee. We understand that emergencies happen, so if you need to reschedule, please let us know as soon as possible. Our policy typically requires at least 24 hours’ notice to avoid fees.
What is Mentel’s cancellation policy?
Mentel requires at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may result in a fee. We understand that emergencies happen, so if you need to cancel, please contact us as soon as possible to avoid charges.
What if my provider is late or unavailable?
If your provider is running late, they will notify you as soon as possible. If they are unavailable for your scheduled session, we will offer to reschedule your appointment at your earliest convenience or match you with another available provider if you prefer. Your time is valuable, and we strive to ensure a smooth and reliable experience.
Does Mentel offer weekend or evening appointments?
Yes, Mentel offers flexible scheduling, including evening and weekend appointments, to accommodate your availability. Our goal is to provide convenient access to mental health care that fits your lifestyle. Availability may vary by provider.